Best of Both Worlds
MyPlay Direct and our sister site, popmarket have merged into one curated online hangout for vinyl lovers, binge watchers, festival fans, concertgoers, and everyone in between.
Shop around and enjoy 20% off your first purchase using the code WELCOME20.
If you have questions on existing orders (or just want to know what’s been up with us) see below.
What happened to my favorite MyPlay Direct store?
MyPlay Direct and our sister site, popmarket have merged into one massive pop culture destination, making it easier for you to shop from multiple pop culture brands all in the same place. We've tried to curate the best selection of products and brands, so if you don't see what you are looking for, check back with us in a few weeks. You can also check out Amazon to see if they've got what you're looking for. (We love Amazon too, but they just aren't as cool as us. Don't worry, we won't judge you for shopping there).
I recently placed an order, will it be fulfilled?
Most orders will ship within 1-3 business days. A confirmation email will be sent with tracking information once the order has shipped.
My order was noted as “backordered” … will it ship?
Unfortunately, orders with a backordered status will be cancelled. In most cases you have not been charged, but if you have, the order will be refunded.
I have a download code. How do I retrieve it?
Downloads are expired and will no longer be available. Refunds will be processed only if you purchased the download directly from MyPlay.
Can I return or exchange an item if I am not satisfied with the product?
You may return items that were purchased under a previous MyPlay Direct store, and a refund will be processed. We are not able to facilitate exchanges.
I have a discount code toward a future purchase. Is it valid on Popmarket?
Your MyPlay discount code is no longer valid however, you can use code: “WELCOME20” for a discount towards a popmarket purchase*.
*Valid until June 30, 2016.
If you still have questions or you need more information, contact us.