FAQ | Help

Help/FAQ

About Us

We sell fun! Popmarket.com is your official destination for all things pop culture. Shop a wide selection of collectibles, figurines, vinyl figures, board games, video games, electronics on trend including turntables, headphones, video game consoles and home arcades. Your collection is never complete. Always free shipping.

Contact Us

Unlike most other sites, we stock all our product in our own warehouse. We do not rely on anyone else to get your instock order out the door. Single item orders are picked, processed and packaged in a matter of hours, not days. Multiple-item orders are hand-packed and usually out the door in a day or so.

By Telephone

866-767-1767

630-919-2294

Monday - Friday, 8:00AM - 4:30PM CT

By Email

Click Here to send us a message

popmarket.com support will respond as soon as possible, usually within 24 hours

Returning an Item

Your satisfaction guaranteed!

If you have received damaged, defective, or incorrectly shipped merchandise please notify Customer Service within 30 days and follow the Returns Procedures below for a full refund or to request a replacement.

If you simply changed your mind, please return it within 30 days. Please keep in mind that in this case we'll ONLY accept returns of unopened merchandise in perfect resalable condition. Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with the return shipment.

Returns Procedures

Please follow the simple steps below to ensure a fast and accurate processing of your return and credit or re-shipment:

1. Contact Customer Service

You must contact Customer Service to inform them of the damaged/defective or not as ordered item that you received. You may email our customer service using our CONTACT US Section.

You may email customer service at customerservice@popmarket.com.

Please include the following information in your e-mail:

1. Your order confirmation number
2. Your name
3. Your phone number
4. Item UPC# (barcode)
5. Product Name
6. Reason for return
7. Action to be taken - Refund or replacement if damaged or defective

2. Pack and Send

• Fill out the return label (provided on the back of your invoice).
• Enclose merchandise and this completed form in a sturdy package (the original package is preferred).
• Enclose the original packing slip/invoice in the package.
• Affix the return label to the outside of the package and send to the following address:

Return Address

popmarket.com
ATTN: CDF Returns Dept
300 Omicron Court STE A
Shepherdsville, KY 40165-9794
United States

Import Product Notes

Please note that some imported items are shipped without plastic wrap. This is standard packaging process used in many countries outside of the USA. Please be assured that the merchandise you receive are NEW unless otherwise noted. In the event an item is found to be damaged or defective, the item will be replaced with a like title. We do not substitute for another item. If the item is of limited quantity or cannot be replaced, we will credit your account upon receipt of the defective merchandise.

Stock Images, Rare Packaging

Product photographs are stock images and may not necessarily represent the current version of title. We do our best to maintain an accurate image database, but products are often re-released using the same UPC with slightly different packaging. It is unlikely we would be stocking an out of print limited edition item. Chances are that the item has been released with a different packaging.

Shipping

Once you have added the items that you wish to purchase to your shopping cart, you will see all available shipping methods and prices.

International Shipping Countries

For a variety of reasons, the list of countries that we ship to can change. Please check the ship to country list in the shopping cart to see if your country is listed.

Payment

Accepted Forms of Payment

Credit Card Charge

Your Credit Card will only be charged for items that have shipped. Back orders will charge once they are in the shipping process.

PayPal

PayPal payments require payment for the entire order amount upfront. Orders will not be processed until payment has been confirmed. If you are funding your PayPal purchase through your bank account, this can take several days. Payments funded by credit card or account balance are typically processed the same day.

Payment Note

Please be advised that if you are using a third party payment provider such as PayPal, your payment may be deducted from your account prior to the shipment of your order. The deduction of this amount is at the discretion of the third party and this site has no control over the policies of these providers. For any further questions, please contact the payment provider directly.

Sales Tax

Do You Charge Sales Tax?

If your state requires us to collect and remit sale or other taxes, these amounts will be reflected in your shopping cart.

Retail Delivery Fee

If your state requires a Retail Delivery Fee, you will see the fee in the shopping cart during checkout.

Privacy Policy

Click here to view the full popmarket.com Privacy Policy

Opt-Out

To be removed from our e-mail list click on the unsubscribe link in the e-mail that you received or contact Customer Service.

Security

To protect your personal information popmarket.com uses SSL encryption, which is the Internet-approved standard in security. Any personal information you disclose is sent over our secure server. All popmarket.com customer information is stored on an on-site server protected by a firewall and cannot be accessed via the internet. popmarket.com does utilize "cookies" to aid in recognizing repeat visitors. This information is completely anonymous, Cookies do not reveal your identity. The only personal information collected by popmarket.com is that which you voluntarily provide when making a purchase or requesting a catalog or newsletter.

Secure Shopping

Shopping on our site is secure.

Your credit card is safe on our site.

Your computer will display a key or lock icon at the bottom corner of the window once you are in secure mode.

You will also notice that http in the URL changes to https.

Browser Requirements

We recommend that you always use the current version of browsers to make sure that our web pages display quickly, and that you have the latest security updates. If you use older browsers, you might notice that some functions and features stop working as we make upgrades to popmarket.com.

Recommended Browsers:

• Microsoft Internet Explorer 10+
• Mozilla Firefox
• Apple Safari
• Google Chrome

Notes:

If you have difficulties using a part of popmarket.com, make sure you're using the latest version of one of the recommended browsers.

Order Processing/Shipping

Our sophisticated warehouse utilizes the latest technological innovations to help ensure fast order processing. Near-perfect accuracy is guaranteed by our computerized picking lists, handheld barcode scanners and barcode driven sorting machines. Our team of highly motivated employees watch over the entire process every step of the way.